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At Nervio Art Shop, our mission is to provide you with an unparalleled experience when acquiring exceptional artworks through our platform. We offer a secure and efficient shipping process that reflects our commitment to quality and care. Here, we outline our shipping policy in detail:
Production and Shipping Time
Every artwork available in our store is unique and printed on-demand by talented artists in their respective countries. This personalization allows us to minimize costs and offer you one-of-a-kind pieces. Please consider a production and shipping time of 4 to 6 weeks from the date of purchase, as each artwork is created with dedication and attention to detail.
Once the artwork is ready to be shipped, we rely on renowned services like DHL and FedEx to ensure fast and secure deliveries worldwide. Your peace of mind is our priority, so each artwork is insured during transit to protect your investment.
Please remember that you are responsible for any customs fees or taxes that may apply in your destination country. These fees vary depending on the location and local regulations and are not included in the purchase price.
Once we have processed your order and the artwork is ready for shipment, we will get in touch with you directly. We will provide you with detailed tracking information for your shipment and address any questions you may have, ensuring your complete confidence in your purchase.
While each artwork is carefully inspected before shipping, we understand that unforeseen situations can arise. Here is our returns and replacements policy:
If you receive an artwork that is damaged due to transportation, we guarantee a hassle-free replacement process. Contact us within 7 days of receiving the artwork and provide photographic evidence of the damage. We will coordinate the replacement and cover associated costs.
Since each artwork is printed on-demand and personalized according to your preferences, we do not offer returns or refunds for reasons other than transit damage.
Our magazines and merchandise are ready to be shipped and reach you as quickly as possible. The standard shipping time is approximately 2 to 4 weeks from the date of purchase, allowing you to enjoy your selected products within a reasonable time frame.
We rely on reputable services like DHL and FedEx to ensure safe and swift deliveries worldwide for our magazines and merchandise. Each shipment is backed by detailed tracking, providing you with peace of mind about your package’s location at all times.
Please remember that you are responsible for any customs fees or taxes that may apply in your destination country. These fees vary depending on the location and local regulations and are not included in the purchase price.
Your satisfaction is our top priority. If you receive a product damaged due to transportation, we offer a straightforward exchange process. Contact us within 7 days of receiving the product and provide photographic evidence of the damage. We will be happy to coordinate the exchange and cover associated costs.
If you wish to return an undamaged product, please be prepared to cover the return shipping costs. Once we receive and inspect the product, we will process your refund within 15 days.
If any issues arise with your artwork or if you have questions about our return policy, our customer service team is here to assist you. Get in touch with us at artshop@nervio.art. Your satisfaction is our priority, and we will work with you to resolve any concerns effectively and amicably.
At Nervio Art Shop, we appreciate your trust in choosing our unique artworks. Our shipping and returns policy is designed to provide you with peace of mind and ensure an exceptional acquisition experience.
Join the Nervio community today! Subscribe to our newsletter for exclusive art updates, behind-the-scenes insights, and special offers.
